i forgot my second password for personal shop but support is taking a long time

so 3 days ago i tried to send a request to change my 2nd password and ive waiting 3 days and theres still no reply, idk if this should post this here but idk.

Steam seems to be f-ed. Hate to say it but... If you have a Microsoft account that you used to play PSO2 (or link a Microsoft account to your steam account), try sending a request with that Microsoft email.