I just started playing this game and i made a character with dark skin but when i load into the game the character's skin color changes to a lighter skin and when i tried to make a new character it did the same thing please help.

works at menu

changes when i load into the game

It is likely just the lighting. When you are in the salon, there is an option near the bottom to change the background, and using it will allow you to see how the colors look in different lighting environments.

@AndrlCh yeah it is i made my character darker and it made her darker thank you