@GM-Deynger said in Can we not cut out anymore story scenes and stop it with censorship in general.:
@Frost-Soar said in Can we not cut out anymore story scenes and stop it with censorship in general.:
Deynger, I really appreciate your job, thanks for letting us know.
Of course. We are listening, just so you know.
Don't take this wrong way, but I'm asking because I sure have a good case to argue the PSO2 Team only listens to complaints like this, but for whatever reason anyone who's given you money and some issue kept them from getting [thing that was paid for] - that silence stretches on for months; not counting the support bot that tries to close tickets for inactivity.
Nothing against you, but I want an answer and your the most recent employee I saw posting.
As far as I can glean from my experience with the 'zendesk', and what others have shared on the forum, your employer is ignoring requests for payment support. The reason doesn't matter, whether it's because they have you understaffed, someone forgot the zendesk password, legal hasn't heard about it yet, whatever.
My own ticket's hitting it's 3 month anniversary soon, I'll hear from the quirky reply bot trying to close my ticket again, and I will again respond that my ticket isn't resolved and no ones responded yet.
I'm disheartened to see there are some who've spent more than I, and had waited longer that I before making a post on the forum.
I also didn't see much in the way of the team responding to them - hence me reaching out to you directly.
Has my issue been heard now? Not just what my ticket said, but my issue with support tickets going unanswered for so long.
I'd like a response, please.
Do you perhaps have a support line I can ring up? I know Sega of America has one, if not.