The headquarters of SEGA in North America will still have to give us explanations, and they will then communicate the situation to the Japanese developers.
This is what customer service wrote to me:
PSO2 Support (PSO2)
Greetings ARKS Operative!
First of all, we would like to apologize for the inconvenience this has caused you. We understand that you are sending us a suggestion to remove the height restrictions when creating a character.
In line with this, rest assured that we will forward this to our developers for review. However, we can't promise that this will be implemented soon. For now, please keep an eye on our official website and social media channels for any updates regarding this.
Your ticket ID is #XXXXX. If you have any further concerns with regard to the content of this ticket, we kindly encourage you to just reply to this email only. However, if you have any other concerns, we suggest you to send us a new ticket to avoid further confusion.
- The PSO2 Team