E-mailed Support with some questions about the game coming to steam, they said they only support NA and Canada and then I said, but the listing is on steam for other countries etc, and they came back with the following:
Jul 30, 2020, 1:07 PM PDT Greetings ARKS Operative,
Thank you for contacting the PSO2 Team.
Please note, Phantasy Star Online 2 is only officially supported to North American regions. In the case that more news regarding the expansion to other regions and accounts from other regions, more information will be provided in the official site and our social media.
We hope that this has cleared any confusion you may have had with the prior response.
--- It's quite odd this approach, surely if a game is available on steam for a specific country then support should be included for that country?