I will start off by saying that I am no stranger to spending money on Gacha games and systems. I will praise that there is a "select ticket" system because that kind of bad luck protection is severely needed in ALL forms of Gacha. With this praise comes a whole lot of grief.
Allow me to outline my major complaints here.
In the Japanese version of the game SG scratch items were limited to story character cosplay things. In NA they have mixed TWO of the SG scratches into one, as well as added in a few AC scratch TRADEABLE items. Furthermore, the SG Fresh Finds shop is now CONSTANTLY having items that were tradeable, AC scratch items. This is a major problem. We are gating the community from getting items that they want, that are arguably very pretty (airy summer dress i'm looking at you!), unless they shell out IRL currency. I understand that MTX are needed for an MMO to have a revenue source, but I cannot agree with SHIFTING what is considered acceptable. The reasoning here is in North American games in general we have FOMO. Fear Of Missing Out. This is a thing done in 2k Games, EA games, and other predatory services made by Activision and other major AAA publishers. Look at NBA2k, Fifa, madden. This is no different than those types of systems where the fear of missing out or not having the best things drives sales up. SEGA has always been a family friendly company (from what i know) and has generally been good with community engagment. I know that perhaps partnering with microsoft has skewed the perception from Fun to Revenue.
My feedback for this problem is the following. Stop mixing AC scratch items into the SG shops and scratches. Allow us the same privelege that JP has when aquiring items. It is highly unfair to lock items behind untradeable status. AS SEEN IN THE HOTFIX THAT DISABLED the SG fresh finds because the items were left as tradeable by accident, oops. Stop this predatory behavior. I understand the need to have multiple revenue streams, but this will turn off the NA playerbase. Whales like myself have no problem spending money if things are done right, i will always support a game that listens to the consumer. As it stands, I am pulling back my spending until I see our voices heard. I suggest others do the same. There needs to be a formal response to the issue of locking items away, that never should have been. I want to know directly from the Devs, or microsoft, on why they are doing this. The answer is Revenue, but I am open to hearing otherwise.
This being said, there is another issue, and that is the diluting of the loot pools further than what JP has had as well. The dilution of the loot pool has made it so that people have to spend considerably more to gain what they want. Lastly, please consider reducing the price of SG scratches moving forward UNTIL there is more ways to gain free SG in game. We have no way to farm SG outside of lookbook/titles/story. Thats all we have. Until we have casino SG, there is no reason to have to pay FOUR USD per pull on something that you cant even trade! LET ALONE PULL DUPES!!! Come on Sega. Listen to us. Do better please!!!!
edit: For reference I think im almost 600 or so deep into the game, and have no problem doing so! I just want to see things done better before i support it further.