Already submitted a ticket but hoping this will speed up the process. So I blew about 2k free gems and 1k paid gems, didn't get what I wanted so I used the fallen hero ticket to get what I wanted and the ticket has been consumed but the item was not given. What gives? I searched my entire inventory and each warehouse tab carefully and don't see my item or my ticket anywhere, relogged too. Really pissed about this since I actually spent some money and didn't get my item.
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