@Rhysticalz said in The biggest problem in PSO2 so far... Communication:
@Leonkh99 I sincerely doubt they restrict them saying we hear your concerns and they are being addressed.
There's probably no restriction on the typical reply we do see, the "We are discussing this with the team" or "We will bring this up". That's a commitment on the part of the community team (ESTsoft) to ask questions of the developers (Sega Japan).
There will be a restriction on the ability to say something is being addressed, unless they know it is. That'd be making a promise they may be unable to keep. That would either be dictated by Sega Japan (or Microsoft? Hmm) or self-enforced after learning the hard way not to say it when they told PC players back in January/February that they would be able to get all the content that disappears prior to PC release.
The trouble is, this puts them in a corner. If they are more active and respond to most discussions, suggestions or support requests, anytime someone asks them to give reassurance on something they either aren't certain of or know definitely isn't happening, their silence would be a very obvious tell that the player is going to be disappointed.
@Rhysticalz said in The biggest problem in PSO2 so far... Communication:
Perhaps they need to create a new position with someone that can handle being the go between.
That's literally what ESTsoft's role is meant to be. It wouldn't help to give the go-between another go-between if Sega Japan at the other end still refuse to listen to common sense.
I feel the negativity from players' side about this is growing faster than it normally would because many of us remember bitterly how unresponsive and unsupportive Sega Japan were for the western releases of Blue Burst and Universe over 10 years ago.
Some of us were probably hoping the Microsoft financing would give them a little more motivation this time around, and in fairness the updates are flowing so it's a different kind of problem to the abandonment we saw with the previous two games. But a problem nevertheless.
@Rhysticalz said in The biggest problem in PSO2 so far... Communication:
I don't think we're asking for anything unrealistic or unreasonable.
That's what makes it worse, really. Much of what players are complaining about lately is frustrating because it's not only avoidable but actively self-inflicted.