There was been a large uptick in feedback and suggestions being posted in General, which may result in your feedback getting lost in a flood of posts.
The PSO2 Community Team handles both immediate support for user-submitted tickets and community engagement (social media, official forum, feedback collection). One of the challenges presented by this process is that the PSO2 Community Team has to take our feedback/ticket items, translate them to Japanese for the PSO2 development/administrative team, and wait until further instruction arrives. This means there is a significant delay between collecting tangible feedback, organizing it in a presentable manner, translating it to a different language, and submitting it for consideration.
To facilitate better feedback collection, we have a couple of tools at our disposal. The first is the Suggestion Thread. The purpose of this thread is for making in-game suggestions in a forum that allows other users to engage your suggestion in a constructive manner that either reinforces it or disagrees with it. It is not meant to be a forum for arguing, it is for collection feedback in a quantitative manner. The back-and-forth of arguing makes it more difficult and time consuming to determine the volume of support for that feedback.
A second and more effective tool that guarantees visibility (meaning it will be seen) is to submit a ticket through the support website. There is an option that allows for feedback, this is where you should focus on explaining the problem/solution is a qualitative manner. Providing quality feedback requires clearly identifying the problem/suggestion while being concise. Clear, descriptive, and in as few words as possible. Writing a story will only detract from your point.
I will provide a small "tutorial" of sorts to navigate through the ticket submission process:
The website for submitting a ticket requires using the "Contact Us" option from the main page.
Which will then redirect you to another web page where you will have to click "Contact Us" once more.
At this point you may have to sign-in once more. If so, use the same credentials you use for your PSO2 account. Once you are on the support page, go to the top right of the screen to "Submit a Request".
After clicking it, you will be redirected to a form to fill out, but it won't fully load until after you select a category.
For the purposes of feedback/suggestions, use the "General Request" topic.
A second drop-down will appear for Ticket Category. In this example I chose Cash Shop.
Type in a subject that relates to your feedback/suggestion and a description that is Clear and concise. My description continues, but it isn't captured in this example.
After you submit it, a confirmation box will appear at the top right.
You will get a confirmation e-mail as well that contains the Reference # for your request.
If you haven't received one, verify your e-mail address by clicking on your user icon at the top-right.
Current "Hot Topics" for In-Game Suggestions:
Cash Shop Related
Please do not add the SG Scratch into NA as it is nowNOT ACTIVE
Majority of people do not like the new sg scratch. Pls change if you careNOT ACTIVE
Please don't do SG ScratchesNOT ACTIVE
Character Appearance Related
Option to remove base wearNOT ACTIVE
Black Hair StylesFUN SCRATCH CONTAINS NEW HAIRSTYLE
Option to change Character's Race!NOT ACTIVE
Cheaters, Botters, Exploiters, ohmy!
Will update again with other categories soon.