Converse with fellow players
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Support is a joke for this game.
Seriously, stop posting this every month. Call support, get an update. Stop bothering us. We can't f****** fix it for you.
Maybe try a different method of contacting support? Also, didn't you continue to buy AC after not receiving a previous purchase? You do realize that maybe by doing so, you could have screwed things further and made it more difficult for them.