Still no response from support about AC that was not credited to account.

Support is a joke for this game.

Seriously, stop posting this every month. Call support, get an update. Stop bothering us. We can't f****** fix it for you.

Maybe try a different method of contacting support? Also, didn't you continue to buy AC after not receiving a previous purchase? You do realize that maybe by doing so, you could have screwed things further and made it more difficult for them.