Not receiving log-in stamps?

The past two days I've logged in I've not received any log-in stamp. I've changed areas on the ship, switched blocks, gone on a mission and come back, and relogged. None of which caused my log in stamps to show up, and no reward of it is mentioned in my chat log, just the daily log in fun bonus(which I didn't even realize was a thing.) I've seen some old posts about this, but most of it came down to someone just needed to reload because they were on at the same time that the log-in reset ocurred, or was just fixed by doing any of the things I mentioned above.

Login stamps are received 24 hours after your last redemption of them, this is why login stamp redemption "seems" variable.

Are you on XBox or PC?

If you are on XBox, have you tried closing the PSO2 app completely and/or doing a full restart of the system?

If you are on the PC, you can check your logs in "Documents/SEGA/PHANTASYSTARONLINE2_NA/log". Check the "RewardLog" for the days you haven't seen the log-in stamp, and look for the ones that are formatted as:

[date and time] [# ] "10 [character name] Backpack [item name] Num(#)"

Anything with that 10 should be an item received upon log-in.

@coldreactive No, log-in stamps are not like Extreme Pass distribution, rather they are entirely dependent on when a new day starts on the server. I have had days where I log in for the first time on a day 10 minutes before the next server day and get my Log-in Stamps, then play until the new day starts and move to my Quarters and get my new Log-in Stamps.

@AndrlCh said in Not receiving log-in stamps?:

@coldreactive No, log-in stamps are not like Extreme Pass distribution, rather they are entirely dependent on when a new day starts on the server. I have had days where I log in 10 minutes before the next server day and get my Log-in Stamps, then play until the new day starts and move to my Quarters and get my new Log-in Stamps.

I've had to wait until 5 PM (Central US) sometimes to get my login stamps despite changing blocks/etc.

@coldreactive Then that may be a bug on your end.

Are you sure Login stamps are based off when you get them?

Because my experience has been that it resets, interestingly enough, at the same time as JP. Which is 10AM EDT or so. If I switch blocks or whatever at that time or after that time I always end up getting them.

@Theuberclips That is possible, though odd since the day roll-over (like for Daily Orders and such) for the NA server should be at 1AM PDT as far as I know. I usually log in either around noon or around 9PM (and get my stamps regardless of which time) , so I may not have noticed. I'll go ahead and try to corroborate that tomorrow.

EDIT: For reference, here are my logs:

June 23, 2020: Log-in at ~9:25PM PDT

  • 2020-06-23T21:25:19 1 "10 Tessera Backpack Half Scape Doll Num(1)"
  • 2020-06-23T21:25:19 2 "10 Tessera Backpack Augmentation Aid +30% Num(1)"
  • 2020-06-23T21:25:19 3 "10 Tessera Backpack Casino Coin Pass Num(1)"

June 24, 2020: Log-in at ~ 5:09PM PDT

  • 2020-06-24T17:09:11 1 "10 Luna Backpack EXP 15,000 Ticket Num(6)"
  • 2020-06-24T17:09:11 3 "10 Luna Direct 10 Star Gems Num(1)"
  • 2020-06-24T17:09:11 4 "10 Luna Backpack Casino Coin Pass Num(1)"

June 25th, 2020: Log-in at ~1:02AM PDT

  • Daily resets occurred (Daily ARKS Quests, Fresh Find Shop, Daily Orders), but no Log-in Stamps.

June 25th, 2020: Log-in at ~7:58AM PDT

  • No Log-in Stamps

June 25th, 2020: Moved to Personal Quarters at ~8:00AM PDT

  • 2020-06-25T08:00:08 1 "10 Luna Backpack Salon Free Pass Num(1)"
  • 2020-06-25T08:00:08 2 "10 Luna Backpack Half Scape Doll Num(1)"
  • 2020-06-25T08:00:08 3 "10 Luna Backpack Casino Coin Pass Num(1)"

@Theuberclips I hate double posting, but I did go ahead and test this out (logs above), and it indeed looks like Log-In Stamps reset at 8AM PDT (Midnight JST) instead of 1AM PDT like all other daily resets. I wonder if this is intentional?

@AndrlCh Highly doubt it. Doesn't make much sense to have it purposely be desynced. Ty for the testing!

@Theuberclips Yeah, I'm going to try and collect a few more days of logs for it, and then submit a report about it. Hopefully it gets fixed, or we can get clarification on it.

@AndrlCh

Looking at my reward log for yesterday it reads as

  • 2020-06-21T21:59:08 1 "10 TK-B303 Backpack EXP 15,000 Ticket Num(5)"
  • 2020-06-21T21:59:08 3 "10 TK-B303 Direct 10 Star Gems Num(1)"
  • 2020-06-21T21:59:08 4 "10 TK-B303 Backpack Casino Coin Pass Num(1)"
  • 2020-06-21T21:59:18 5 "4 TK-B303 Backpack Extreme Pass Num(1)"
  • 2020-06-22T11:08:19 1 "10 TK-B303 Backpack Triboost +100% Num(1)"
  • 2020-06-22T11:08:19 2 "10 TK-B303 Backpack Half Scape Doll Num(1)"
  • 2020-06-22T11:08:19 3 "10 TK-B303 Backpack Augmentation Aid +30% Num(1)"
  • 2020-06-22T11:08:19 4 "10 TK-B303 Backpack Casino Coin Pass Num(1)" "

The prior day is "2020-06-23T10:37:23 1

  • "4 TK-B303 Backpack Extreme Pass Num(1)"

And the day before that is

  • 2020-06-21T21:59:08 1 "10 TK-B303 Backpack EXP 15,000 Ticket Num(5)"
  • 2020-06-21T21:59:08 3 "10 TK-B303 Direct 10 Star Gems Num(1)"
  • 2020-06-21T21:59:08 4 "10 TK-B303 Backpack Casino Coin Pass Num(1)"
  • 2020-06-21T21:59:18 5 "4 TK-B303 Backpack Extreme Pass Num(1)"
  • 2020-06-22T11:08:19 1 "10 TK-B303 Backpack Triboost +100% Num(1)"
  • 2020-06-22T11:08:19 2 "10 TK-B303 Backpack Half Scape Doll Num(1)"
  • 2020-06-22T11:08:19 3 "10 TK-B303 Backpack Augmentation Aid +30% Num(1)"
  • 2020-06-22T11:08:19 4 "10 TK-B303 Backpack Casino Coin Pass Num(1)"

I never receive the notification in game though for yesterday.

@Ubel-Griswold Ok, if you can't see anything for those days in your log, more than likely it isn't just a case of you getting the items just with no stamp animation. In which case you should go ahead and submit a ticket here: https://support.pso2.com/hc/en-us

Make sure you are detailed in your ticket, and I would recommend also submitting screenshots of your log-in history (from the in-game Start Menu) and of the logs that should correspond to those log-in times.