@KYBELA It is unfortunate that feel that people trying to present you with information to clarify your situation is not taking you seriously, and I apologize if I came across as rude.
To submit a support ticket, simply click "Support" at the top of the site, then select "Contact Us." This should send you to the support site where you can submit your request.
It is very alright, you have nothing to apologize for ^_^ I didn't think you or everyone in this thread was rude.
its the situation, at first i was just confused. but getting flamed on the forums for "not reading" even though i tried to state clearly myself that i did infact do my best to understand what i was buying before i purchased it.. well it irritates me. its not the first time its happened but.. wow first week back into PSO & im loving it, but what happened with the Ragol purchase. and this thread has saddened me.
I'd much rather continue to support Sega's endeavors with PSO2 in the future. but the lack of information available is startling considering how many large companies are behind the NA release of this game. (Microsoft & XBox + Sega) I've been involved in the advertisement industry & i'm not joking when i say this type of stuff sickens me if its IGNORED or swept under the rug as purely "user error"
From what i know, ingame.. if i have to ask myself, if i "should or maybe shouldnt" do something, like with the SKILL TREE. then i am probably CORRECT to hold off and do nothing unless more information is presented.
but this being a "new game" to NA (and our Search Results......) you cant always find the information you are lookin for unless you try it for yourself, or go with what others have erroneously perpetuated. (yes i see a TON of mistakes in some of the "meta" builds -cough-) I also am fond of doing research so its laughable that someone here suggested I'm not well read. just suck at grammar & spelling cause semi-polyglot..
Anyway, sorry for the rant, just wanted to say I'm not mad. & i def don't think you or all the pso community behaves how one person chose to act.
I will try the instructions you have provided & perhaps I'll find some form of resolution to this issue. I'll be sure to recommend it be marked more clearly next time, regardless of the outcome. It's important when consumers are spending real world money on any item even virtual ones, that way "products are not misrepresented."
Hope y'all have a fun time though & sorry for the grumps. I just missed my old Talis & Sita mag. i realize it's not "that old game" anymore but this "failed attempt at nostalgia" has me hesitant to just switch to a PSO:BB server if old pso players are just a joke/cash-cow.
As far as your screen shots go. thats real nice for you. but i already said i searched high and low, official and non official sites. I would remember seeing something like that had it been shown to me.