Still haven't gotten two rewards

When I started playing I got my May reward for Xbox Ultimate Game Pass but not the main reward pack that had the xbox emotes and jacket outfit, also when I redeemed my June rewards I did not get them either. I somehow managed to get in contact with someone at microsoft who verified that all the codes are redeemed to my account so there isn't a problem there. I've put in a ticket but haven't gotten any sort of feedback or response on it. I'm hoping someone who can do something about this on the forums seems this and can get back to me but I'd like to be able to use the personal shop and have been having awful luck with the Fun tickets.

Would love if I could get a response about this. I've been spending fun left and right trying to get a personal store voucher because I really don't feel like I should have to pay for something the game should of given me for free.