Star Gem Expiration (does AC expire too???)

Sure, but obviously microsoft just used google translate is what im hoping the issue is.

@AS7-D-00 Rather the translators just used google translate and evne then they didn't translate the whole game..

So I feel like there is just some automatic translator going which screwed up.

@CNJL wait what the actual fek this is a travesty I'm hoarding all my SG for when I can bet it at the casino now you telling me in a year from when earned it's lost.

@SinkingShip said in Star Gem Expiration (does AC expire too???):

IE you have 5000, and you earn 100 that resets the expiration date.

But that doesn't change the fact that it doesn't say shit on the purchase page on PSO2

wait so when i earn a SG it reset the cooldown timer, so i would have to not play the game or earn any star gems for a year for it to start to be removed

@SleeprunnerInc said in Star Gem Expiration (does AC expire too???):

@metafalica1 Easy, it's an INCENTIVE to keep playing.

A fair incentive too.

The time for it to expire is ONE WHOLE YEAR.

IF yer not gona play for a whole year, they basically take your stargems away as payment for upkeeping your data.

Seem fair to ya?

Tehy could easily flush out accounts that are inactive for a while year cause by then, no one knows if you will return or not and you are basically hogging space at that point.

This is not a big deal.

@AS7-D-00 In Japan, earned SG also expires according to what you just wrote, the keyword being ''EARNED''.

And the timer resets when you ''ACQUIRE'' which doesn't mean purchased but rather gotten somehow such as a free login reward.

Either there's a translation error OR it's the same as in JP where the SG does expire if not used within a year or you havent earned a single gem within that year.

Key sentence being ''*Effective expiration date is not distinguished for purchase and free.''.

You can renew the entire SG when you purchase or get SG somehow.

Absolutely not. Star Gems have value and is no different from wiping the Arks Cash from your account just because you didn't spend it. If it's not okay to swipe a consumable from your inventory like a booster, it's definitely not okay to swipe the Star Gems from your account either.

The cost of maintaining a single account worth of data is tiny compared to what they can get from simply keeping it and using its information for market research. It's why no one permanently deletes their data and why you can only "deactivate" an account most of the time. Your information is still worth money to them.

@metafalica1 REgardless of how you see it, this is how it goes and it's not an actual issue.

You have an entire 365 days to get one gem to refresh the timer.

From a developer standpoint, a player who is away for an entire year is probably NOT going to come back.

Hell you currency could be removed JUST because they are bringing something else and replacing said currency (Ala FFXIV where your tomestones got removed and if you didn't change them within a specific time period, you lost them permanently.)

This method is in MULTIPLE MMORPG's, it's not new.

@SleeprunnerInc said in Star Gem Expiration (does AC expire too???):

(Ala FFXIV where your tomestones got removed and if you didn't change them within a specific time period, you lost them permanently.)

Tomestones are gear/item currency, like ex-cubes and weapon badges. Not sure why you'd compare the two but hey-ho!

I don't know how someone is defending this.. There should be numerous warnings about this at POS and in-game, not just a single sentence and fineprint in a web-page manual that hardly nobody visits. If there was warnings like this, it wouldn't be that much of a problem (but it'll still be lame)

Edit: after reading more of the thread, you seem to be getting in a bit of a state over this to defend almighty SEGA and MS. I'm not sure how you're not comprehending the situation; SG expiring after a year is lame but you know what's even more lame? 99% of people won't even know. If they did know (like at POS and warnings in game) maybe they'd remind themselves to log in but right now, there isn't <<< this is the main problem.

@SleeprunnerInc Here is the thing, if star gems do expire, then it should be stated as such in the Microsoft Store where you buy it. Hiding it in a rather obscure part of the website. The fact that there are a decent number of people surprised by this is a sign that it is not being handled correctly. This sort of information should not come as a surprise.

Boosters are advertised as a consumable that will vanish once used and the expiration passes; Star Gems are not. No where on the Microsoft Store's page for Star Gem does it state that they expire. If they expire, then it should be clearly stated on the store.

@SleeprunnerInc said in Star Gem Expiration (does AC expire too???):

@metafalica1 REgardless of how you see it, this is how it goes and it's not an actual issue.

You have an entire 365 days to get one gem to refresh the timer.

From a developer standpoint, a player who is away for an entire year is probably NOT going to come back.

Hell you currency could be removed JUST because they are bringing something else and replacing said currency (Ala FFXIV where your tomestones got removed and if you didn't change them within a specific time period, you lost them permanently.)

This method is in MULTIPLE MMORPG's, it's not new.

once again nothing you say makes sense. i can guarantee you that the majority of the people take breaks longer than a year before returning and within that time they dont even want to think about said game. thats how the human brain works with repetitive tasks, the more you do em, the more boring they get. take a year or 2 off and they feel fresh/new again. this doesnt apply to just games but everything in life. so your statement that developers think a player wont come back after being away a year makes absolutely zero sense, nor does your reasoning for justifying expiring currency

@Falz I compare the two because they ARE currency.

Much like Stargems are a CURRENCY earned ingame with the only difference of being able to also purchase them with IRL cash which you would be a fool to do instead of buying AC.

If your problem is with microsoft store then you should be contacting microsoft instead of this forum which Microsoft doesn't care to read and the info does not get forwarded to them either.

I'm only saying this is a NON issue as you have an ENTIRE YEAR before it expires.

I've never met a person who takes a full year off and then returns to play for prolonged times in all the years I've played MMO's ranging from F2P to P2P.

@Archetype-Luna Many things aren't being handled properly on the NA version, reach out to microsoft about this since the forums aren't something that microsoft reads nor will the mods or devs reach out to them since they don't really care.

The stargems are told to expire in the manual and honestly, checking that should be your first priority much like reading the TOS.

Ignoring it is not an excuse.

@GrandTickler87 Expiring currency once again is not a new things.

It has existed for a very long time my friend.

Also if you don't think about the game for a whole year, chances are you won't remember it AFTER that year either and have moved on to something else.

If we had all the content at once I might have been inclined to believe ya considering how fast we can blaze through the content BUT we get a major release every 2 months or so which is more than enough time to log in for a few mins or hours to get some SG and reset the timer on NA.

So once again, taking a break for an entire year at this stage would be something a very minimal group of people do seeing how often the updates roll out unless they play on JP.

@SleeprunnerInc said in Star Gem Expiration (does AC expire too???):

@Falz I compare the two because they ARE currency.

Much like Stargems are a CURRENCY earned ingame with the only difference of being able to also purchase them with IRL cash which you would be a fool to do instead of buying AC.

If your problem is with microsoft store then you should be contacting microsoft instead of this forum which Microsoft doesn't care to read and the info does not get forwarded to them either.

I'm only saying this is a NON issue as you have an ENTIRE YEAR before it expires.

I've never met a person who takes a full year off and then returns to play for prolonged times in all the years I've played MMO's ranging from F2P to P2P.

SG are entirely different from what you're comparing it to buddy and if you want most the items SG give, not just random fashion pieces here and there, you're gunna have to pay up at some point.

So one person has never met people who take year+ breaks that means NOBODY does it? I guess this bubble is hard to break as it's quite common...

The issue with calling microsoft support for anything is that its still SEGA handling all of the support for PSO2. Microsoft just runs the store and servers, but the service for SG and AC despite being on the microsoft store is handled by SEGA. I'm still trying to deal with SEGA support for an SG refund and will eventually try to appeal to microsoft, but I doubt itll do anything.

As far as spending a year+ away from an MMO and coming back? I'd figure it would be common because I'm one of those people. I was a routine WoW breaker where I would buy the expansion, play for a couple months with my friends, and then quit because I didn't really like WoW that much, and repeat when they released the next expansion. Quite frankly I've done that with most MMOs that I've played, where the next shiny thing pops up and I play it and move to something else, and then return to the MMO a year or more later because I enjoyed it. Like FFXIV as well. Most MMO expansions are about two years apart, and for me and FFXIV I would wait until the story was as updated as possible for that expansion, complete the story, and then quit while waiting for the next expansion after a year. ESO and GW2 I have also done this with, since both are buy to play, and they are just games I enjoy returning to for a little bit just to play for a while, like returning to old games you enjoyed previously. I've played more than one playthrough of the mass effect series, I still play DOOM95 at least once or twice a year, etc.

I mean even with PSO2. I played the game 8 years ago on JP and played for a solid 4 or 5 months. I decided that I didn't want to deal with the abysmal connection anymore (I had shitty internet + running a Japanese VPN made it even worse and then trying to connect with a server in Far Far Away) and would hope for an eventual NA release. And here I am.

As far as "check the manual 4head", the manual isn't really advertised at all. You most likely won't know it exists unless if someone else tells you about it, since the game does not make you aware of it, even during all of those lengthy instructional videos. Even Leontina and the Arks Missions that guide you through learning the game don't tell you anything about the Manual's existence.

@Falz said in Star Gem Expiration (does AC expire too???):

@SleeprunnerInc said in Star Gem Expiration (does AC expire too???):

@Falz I compare the two because they ARE currency.

Much like Stargems are a CURRENCY earned ingame with the only difference of being able to also purchase them with IRL cash which you would be a fool to do instead of buying AC.

If your problem is with microsoft store then you should be contacting microsoft instead of this forum which Microsoft doesn't care to read and the info does not get forwarded to them either.

I'm only saying this is a NON issue as you have an ENTIRE YEAR before it expires.

I've never met a person who takes a full year off and then returns to play for prolonged times in all the years I've played MMO's ranging from F2P to P2P.

SG are entirely different from what you're comparing it to buddy and if you want most the items SG give, not just random fashion pieces here and there, you're gunna have to pay up at some point.

So one person has never met people who take year+ breaks that means NOBODY does it? I guess this bubble is hard to break as it's quite common...

They ain't really all that different mate.

Same with Argon crystals.

It's an incentive to keep on playing.

If you want to keep them, you have to log in at some point within a certain timeframe such as a year which is VERY GENEROUS.

You are likely to miss out on tons of stuff anyways and the SG balancing is off the charts so you would not in any rightful mind spend that SG on those cosmetics especially wtih no preview being given most of the time.

@AS7-D-00 If it's on the microsoft store and page, it is up to MICROSOFT to add that fine print in.

Not Sega.

Sega has given their warning in the manual which you will find with a simple google search or by just clicking SUPPORT on the main page which anyone who has any issues with would check.

Sure, its Microsoft's job to add that fine print (should it not be a translation issue for earned SG, but they need to add it for purchased SG for sure) to the Microsoft Store, but all support for SG and AC goes through to SEGA only. Microsoft operates the store, but SEGA's policies are what dictate what happens to SG/AC.

We can attempt appealing to Microsoft (of which I am currently attempting with my current SG issue but have not received a response from Microsoft yet), but the Microsoft Store is only the platform like the Apple Store is to a Netflix app, of which Microsoft takes a cut out of all purchases for SG and AC and support for an app is provided by the app provider, not the platform provider (though you can attempt to appeal to the platform provider).

And we still don't know if SEGA has given a warning or not as it is likely a translation issue for earned SG. I have attempted to contact support (a couple days ago or whenever you pointed it out that the manual states earned SG expires) asking if earned SG expires on NA, but have not received a response, though their automatic issue thing points me to the FAQ page (not the manual) stating that earned SG does not expire. On JP FAQ, NA FAQ, and the JP manual, earned SG does not expire, the only place where that is stated is in the NA manual. We have two current sources of information for NA that contradict each other. If you go to the support page, you are told that earned SG does not expire. If you go to the manual, you are told earned SG expires.

At this point, none of us can say with any definitive as to which is the real case for NA (which is why I am attempting to contact them via support and see if they can enlighten me on the discrepancy between the FAQ page and the game manual), we only know that earned SG does not expire on JP.

@AS7-D-00 I would not be surprised that you didn't get an answer.

It seems that there's something shady going on with the game development and I solely think that the NA version doesn't have more than the minimum amount of personnel working on it to ensure it's up.

There's so many issues with translations, monetization differences and the like.

@SleeprunnerInc You should not have to check a manual on an obscure location on a website for information like this. Like this could probably be taken to court as it is misleading advertisement.

People may not be ignoring the manual, but rather they may not be aware it exists. The ToS and Agreements are given to you during installation and start up. The manual is not. This kind of information should be available on the star gem page in the shop even if it is already somewhere else.

Saying that ignoring the manual is not an excuse only deflects from the issue at hand. It falls on the seller to make sure they readily provide relevant information on a product. The fault lies more significantly on Microsoft to make sure expiration is common knowledge. There is absolutely no defense for this.