The emotes have names yet you still bought the same one....Again,for you slower guys,it is exactly explained what you pay for. What more must the game do??? and you certainly posted about it. You seemed a tad bit upset. Enough to open a ticket.
You are just upset because you are basically OP. People make mistakes. Just like you did. I am in agreement that they should have read (Just like you) but again it isn't normal at all for games to give you a "permit" instead of the actual slot. I realize it is a lot easier to just blame the player instead of the game because you like the game. The bias is there.
We know they don't want to give you a slot because you can delete and remake and get the free stuff etc etc but this was a self made issue in itself.