Friend having issues trying to search for Specific Soul in playershops

I have a friend who is having a problem where he can't seem to find the affix "Mizer Soul" when searching for it in the playershops. He asked me and our alliance if we could search for it and find it, and we could. Any Idea what's going on? He suggested that his files might be corrupt again. Not sure, Was wondering if anyone else was having this type of issue.

Did he try typing just "mizer" , or "miz" ?

Yes. Still can't see it.