I forgot my second password for the personal shop. I sent in a support ticket to reset it but nobody's responded. It's been 3 or 4 days. Can somebody help me?

A lot of people have been having similar issues. The wait time seems to be a little over a week now for some of them. You can always try tagging a GM, but I am sure they are well aware of the issue. Just be patient.

check junk mail if you haven't yet already i waited 4 days before realizing it was sitting in there.