i have a ton of emails from these guys saying i was logged into the wrong account to reset a 2nd PW so i logged into my other acccount sent the screenshots of everything and now and i quote from an email from the support
The PSO2 Team (PSO2)
Jun 2, 2020, 1:09:07 PM PDT
Unfortunately, a premium code or additional items is not an option available to you.
We can only provide support to Xbox accounts that you have access to. i have sent $40 on a free game regel pass and ingame cash and now they are telling me im SOL .so i asked them since there is nothing that they can do about the @nd PW reset if they can give me an ingame code so i can use it on my org. xbox account since its the only 1 they can help me with? again support said no after all the screenshots i sent them....since friday this has been a F'in nightmare so i hope some1 higher up at sega sees this . there is no way they cant do anything about this...sorry people just venting and how they could just take your money like that then say GFYS ..now im back on my reg. live account no toons no regel no nothing ..just to let u guys know this is the worst support ever