character created launch day now MIA 1 day later, have to start over

hi, i made a character lyesterday around 1 am. logged in today at 4 am. and my character is gone, and i need to restart from scratch. any ideas?

and now i cant make a new one because it keeps telling me i need to be taller then 150 cm...but height is maxed out! WTF is with this game!