Welcome to PSO2 NA! This is a known issue that was... "fixed" in the last update. "IT JUST WORKS!"
Here is a guide to uninstall the hidden files:
And here's the Tweaker that does what SEGA/Microsoft can't or won't do, fixes the game. works for most (BUT NOT ALL) people without issues. I also recommend disabling antivirus during install and first launch and adding an exception:
EDIT: I didn't realize this thread was created a month ago, but MasterDarkwingz at least this should help you now. Next time you may want to consider creating a new post instead of replying in a dead thread. But what do I know, I usually just lurk.