Welcome to PSO2 NA! This is a known issue that was... "fixed" in the last update. "IT JUST WORKS!"
Here is a guide to uninstall the hidden files:
https://www.reddit.com/r/PSO2/comments/grim8e/troubleshooting_if_your_launcher_does_nothing_or/?utm_medium=android_app&utm_source=share
And here's the Tweaker that does what SEGA/Microsoft can't or won't do, fixes the game. works for most (BUT NOT ALL) people without issues. I also recommend disabling antivirus during install and first launch and adding an exception:
https://www.reddit.com/r/PSO2/comments/gv3pdg/new_tweaker_will_fix_all_your_issues_and_not_have/
EDIT: I didn't realize this thread was created a month ago, but MasterDarkwingz at least this should help you now. Next time you may want to consider creating a new post instead of replying in a dead thread. But what do I know, I usually just lurk.