Because not doing a beta test and just throwing it out the door is exactly how you get those.
I am genuinely curious why SEGA never bothered. OFFICIAL LAUNCH and half the player base is trying to fix their blunders just to get in.
From the absolute lack of communication, the console timed exclusive, to this latest failing I need to ask is there any official response what so ever? Not even looking for an apology but this has genuinely been one of the worst launches of an MMO, that wasn't a kickstarter, I've ever seen.