xbox game pass rewards for pso2 claimed but not received in pso2

I got the Xbox game pass ultimate for the pso2 perks. I claimed the perks it said it was successful then I login into pso2 I went to the visphone I looked for the rewards but I did not receive them. I heard other people were having some issues with the reward as well. I want to know is this problem going to be fixed or is there a way I can the rewards.

It usually takes a couple of minutes to load. Sometimes it helps to move to a different block then back in again. Make sure you accepted the code after typing it in. If you don't see your items by tomorrow, I would suggest opening a support ticket.