these are discussion forums, and this may be a shock to you but the community managers of NA (this website) have very little to do with the game. There's probably a protocol for passing information, receiving updates, and what they are allowed to communicate on or not. They're mouthpieces of JP. Seriously, if i were on this team i'd be advocating my arse off to change maintenance times and communicate why in god's name they are taking down the NA version of a game during NA primetime every week.
This so called open beta, changed nothing about the game. There was no patch on release date, no feedback loop. It wasn't an open beta, it was giving xbox one a headstart on a finished product that was stripped down to make a few bucks. The only development this game had was breaking up a complete game, to resell to NA.
this game has been translated to english, it's been on console, and it's been out 8 years. What exactly is there to communicate? The devs know it, the community management team for NA knows it. If sega said , "hey we're going to release pso2 in NA spring of 2020, but only up to episode 3, you'll have to pay xbox live to play, then pay the premium on top of that just to trade...looking forward to seeing you!" , i bet a lot of jp vets wouldn't even have come over.
the only things that have been done here, are the ones where you get stuff for free. gamepass perks changed, and exploits where people got away with having to pay for stuff.
These companies do this, because gamers allow them to. This is no different than people complaining about FIFA points, getting an awful game worse each year, and yet still throwing money at the screen.
There are going to be people that are just stumbling on this game, that love it. THey have no clue what is what, phantasy star being out in japan for 8 years is not a thought. They don't come here, because most people that aren't critical of the game, provide content, or are just happy with it aren't coming here. The forum base is always a small population of the voice. Sega and whatever company is in charge of listening to NA doesn't really care about the complaints of people that have been playing this for 8 years. They are pushing a "new" game in NA. Grabbing people that have never heard of this.
This game isn't about phantasy star fans. this is about getting people new who don't know better. If i never played japan, and stumbled upon this game it'd be the best thing since sliced bread. I'd have no idea what was going on until a couple months later when i was getting bored, coming to this website to find an update and finding out just how much of this game is missing on NA.
communication is controlled by sega, bad, good, or non-existent, it doesn't matter. We have what we have which is a stripped down game that will be "caught up" in chunks. There's no development, or news or any changes NA will get because the game is already friggin done. Communication will be "hi, maintenance window in NA primetime, here's an npc meme, and look some trickled out costumes, please spend 25$ on top of the 25$ you spend monthly just to traide, thanks arks!"