I'm genuinely confused here. I purchased the pack and nothing is appearing. I've relogged, and checked every tab and the items I purchased are not there.

Please help!

Did you check the Visiphone Campaogn rewards purchased section. You also don't get actual costumes directly from the purchase

Try closing the game out entirely and going back into it. I think you need to at least relog into the game for AC to show up as well. It's a bit odd as I don't think this was necessary in JP PSO2 ever if you did it through their site.

I had this happen to me too I claimed the rest of my order fine just ragol edition was missing. I have had a reply to my ticket but no fix yet, hope its fixed soon.