EDIT: I didn't realize this was such a long post, to the TL;DR is:
GM's should not "reserve the right" to go through an entire players chat history when they receive a report flagging a user for behavior another player found offensive, since it opens the door to a GM stumbling on an instance they take out of context and hit a player with an account action from something the player did earlier in their accounts history rather than when they received said report. That policy needs to change and the report feature needs to include options to report the day/time the player witnessed said infraction as well as a mandatory explanation of the incident so that GM's are provided with the context for which user was reported for and therefore know exactly what to look for. A user's chat logs should only be thoroughly reviewed after receiving multiple flags on said user over a period to determine the user's pattern of behavior to justify excessively forceful action on the account.
First, let me state, I really, really do not intend to cause problems here. I do believe in asking pointed questions. I believe in being respectful, for the most part, and when I see something wrong or something that I believe is questionable, I call it out. The original thread got locked, but most of us have seen by now that there were two tickets sent regarding ERP. One, from Prancing Rain, and the other, from myself. Here is my ticket, in case you have not seen it:
What I did not include in the original screenshot at the time was my follow up question, because again, I think we are all aware that there are a select few set of trolls that are spinning a lot of fear in the community, and as much as we may not want to admit it, we all have been set on this path in questioning SEGA, the moderators, and the GM's because of that narrative, myself included. My follow up question, and subsequent answer TO that question is below:
For those that may not be aware, I made a few points in the topic here about how I felt that the report function in game could be potentially easily abused since when a player chooses to report someone, they have a simple drop down menu and the option to provide a brief description. And I wager that the majority of players who do report another, just simply choose from the options listed on the drop down that best fit the circumstance, and since GM's are not given the context on what caused that player to get flagged to begin with, they would in turn search through all of the reported players logs, which again, if someone told a nsfw joke that happened to offend someone in general chat, but ERP'd a few days earlier, the GM, if scrolling through the chat logs date by date, would encounter the ERP session first and hit the user with an account action, before stumbling upon the NSFW joke that caused them to be flagged to begin with.
I strongly, strongly do not agree that GM's "reserve the right" to go through an entire player's chat logs from when they started playing the game when it first released up to now, if they receive a report flagging that user for something a week ago.
GM's should not "reserve the right" to snoop through a year and a half worth of logs because maybe that user had a bad day and was venting in DM's, maybe they were saying inappropriate things in alliance chat that their alliance wasn't bothered by, who knows. What I can conclude is that the reason for the incredibly vague e-mails sent from support to users that have faced account action is because the GM's are perhaps stumbling onto instances where users might have done something to break ToS earlier in their accounts lifespan, rather than an instance more recent. Why would a GM admit "Oh, we found something you did wrong in 2020 and we are now just getting around to punishing you for it". That is a bad look, and SEGA and the GM's know it.
I am incredibly disappointed with this response, I am incredibly disappointed with this policy of GM's "reserving the right" to go through a player's entire chat history, because that leaves it open to GM's to stumble across something and take it out of context and hit the user with an action. Plus, it honestly is a waste of time and resources. Why would you go through all of the player's log when you should just focus on the chat logs the day the report was made on the user? Because, at least in my eyes, the user clearly did something on that day to get flagged in the system to begin with, so that is where the focus should be, not on logs from a year past.
SEGA and the mods want to be transparent with us. Well, I must ask, beg actually, for you to come forward and address this with the community. This is a real concern that many of us have, and the answer given above does not help alleviate any of the concerns we in the community have in regards to this whole situation. Change this policy and make it mandatory for a player reporting another to provide the date/time they witnessed the infraction as well as mandatory for them to provide a brief description on the reason for the report to begin with. These changes would restore a lot of faith to the community.