Because people seem to misunderstand my stance about these topics, I thought I should make a post that's formatted to show exactly what my thought process is in the form of a Q&A (though not every question was actually asked, I'll answer them anyway).
- Do you think 1600 recent bans were unfair/unjust?
I can't really say for certain whether every single ban was just or not. I don't know what reason each and every person was banned for. I have seen legitimate toxicity in this community, so I find it very possible that there were that many people that were actually really toxic (and I mean what most people would consider toxic, not like things 10 people out of thousands would find offensive), and got banned because of it.
Do you believe the people that said they were banned for no reason, and/or have no knowledge as to what exactly they were banned for?
This is a tricky subject, because it is not uncommon for people to do something terrible, and beg to be be unbanned, pretending they have no idea why they were banned. The only people I have saw mentioning they were banned for no reason so far haven't helped their case by how they reacted, in fact they made it worse. But I don't really know how many other people are claiming that, I don't check the PSO2 Reddit (though I have posted alliance recruitment messages there, I don't read anything there), and don't use the official NGS discord because of all the chaos those tend to bring.
So basically I haven't seen every instance where people claimed to be banned for no reason, and don't know whether to believe the people who say they were or not.
Do you believe all 1600 people deserved their ban?
I know this is a similar question that I asked myself before, but this is more about the number than about if I think the bans were fair or not. Anyway, people keep making a big deal about this number because of the percentage of the current players they see on Steam Charts this would make up. While it sounds crazy that big of a percentage of people were being toxic enough to be banned, it's not really that big of a number. If there were millions of players 1600 people being banned wouldn't sound like much.
I personally apply the same logic for this number in terms of games with that many players though. Do I believe 1600 players could have broken rules and get banned in any given timeframe for any game? Yes I do believe that that is in fact possible, whether that actually happened here or not I can't say for certain.
Do you believe 1600 players is really as big of a percentage of the population as people believe based on Steam Charts?
I posted this question because I think people aren't seeing the full picture of the data, and don't seem to realize the Steam Charts don't count every single player in PSO2 New Genesis. This count is only recording the number of players playing through the Steam Launcher, in truth we don't know the exact player count, We saw there were around 4-4.5k players in the game on Steam charts, but that doesn't mean 1600 is 1/4th of the playerbase in the entire Global PSO2 NGS. For all we know each platform has 4.5k players, so lets see what that number would be if that was in fact the case.
There's Steam which is the ~4k we know, then there's the Microsoft Store which if that was also 4k would be 8k players, then if there's 4k X-Box players, that would be 12k players, then if the Epic Game Store also had 4k players, it would then be a total of 16k players. 1600 players would be 10% of the playerbase then, which sounds much less crazy than the 40% that 1600 players is of 4000. Now I know these are completely made up numbers, but the point is people are saying that's such a big chunk of players, when for all we know it could only be 10-15% of the players.
Do you think SEGA should be more clear about why people were banned?
It definitely would be good if the support team was more clear with people that were banned what exactly they were banned for (and also in general, they're pretty vague for most ticket discussions), giving more detail than simply saying they were banned for inappropriate language, they should put more detail into their ban appeal responses.
Now, they may not be allowed to repeat what the offender actually said back to them, but they can be more specific about it, detailing why it's considered inappropriate language at the very least. Or if it was simply because they exploited the chat filter system, then they could also state that is the reason they were banned. Just stating inappropriate language and offering no further detail is not enough though.
- What do you think the toxicity that SEGA refers to means?
I can only hope what they mean is what a majority of people would consider
How do you feel about NGS' Manners Article for the Japanese version of the game?
I think the way they seem to make it sound like not following the manners here: https://pso2.jp/players/support/rules/manners/playmanners/ was a mistake that I hope not to see implemented in the Global version as well. What is being asked there is extremely authoritarian, restrictive, and unreasonable. I don't want to have to either be extremely over the top friendly to every single person I see in the game or not be allowed to say anything.
You can't expect people to be fine with worrying that if they talk to their friend in the lobby that anything they say, like say an inside joke, might get them in trouble because someone else didn't understand it and took it as an insult.
Anyway my stance is basically that I don't know whether all, or any of these players were truly banned for no reason as they claim, or that even if they were banned for a reason was that reason justified. I've seen many people be unbanned from other games with terrible excuses because of random people supporting them, or because of their popularity in the community before, so I'm kinda biased, but we truly do not know whether these people were really as innocent as they claim.
I hope that all the 1600 people that got banned actually deserved it, but I don't know whether they did or not, I won't just take their word for it though.