The recent bans have made me rethink my stance on spending money in this game. I was hesitant before with the slow release of content but my son had asked for money to buy AC earlier this week and I was considering letting him have the money because I have loved the Phantasy Star series for a VERY long time and I have a very long tradition of supporting the game companies that produce games I enjoy. My love affair with the game started with Generations of doom and shortly there after I found copies of Phantasy Star 1 and 2 and played them. End of the Millennium is my all time fav of the series though and one of my favorite games period. That being said though you couldn't pay me enough money to convince me to spend money in a game if I or my kids are just going to get hit with a ban for criticizing Sega or the game and that's definitely a possibility with the vagueness of the definition of "toxic". They ban people for "toxic" language but are very vague as to what they deem toxic. One moment it maybe cursing in the game, the next it could be for saying anything critical of the company and I don't throw away money.
I also believe this recent wave of bans for "toxic" language is hypocritical of a company that puts pole dancing emotes into their game along with over sexualized costumes. Note I have no problem with those being in the game but it's hypocritical for them to introduce content like that then ban players for adult words. All of my accounts are in good standing, from the Microsoft store to the Epic games store accounts and both my children's accounts are in good standing, not one has been hit with a ban of any type . So don't come at me with "Oh you're banned so you're complaining". BUT your announcement of the bans and the vagueness of the definition for "toxic" and the recent online videos that seem to suggest that these bans are for adult words coupled with the fact that you have emotes and costumes in the game that are "adult themed" have made me question whether I want to continue to support this company.
You are absolutely free to do whatever you want with the game and ban whomever you choose but I do not have to risk my money nor my time by continuing to support you.
In short I'm a father with two children who play this game with me. I don't need you to police their online interaction. I do not need you to produce adult themed emotes in the game then ban people for their use of adult words.