If you’re unhappy with the game, please send feedback to Sega!

At the end of every Headline video, Hiro explicitly asked for feedback so please consider sending some in! As far as I understand it, the best way to do this is to write to support. Yes, they may not listen to us but the more of us there are who say similar things, the more likely it is they will consider making changes requested.

Here are some places to send feedback:

https://pso2.com/signin?return_url=https://support.pso2.com

https://www.sega.com/support

https://forum.pso2.com/category/5/general-discussion

https://twitter.com/play_pso2?lang=en

https://www.reddit.com/r/PSO2NGS/

Tbh I do think that posting about it on social media helps too because no company wants their social media presence to be filled mostly with complaints, and as far as I understand it part of what pressed Final Fantasy XIV to be rebooted was the deluge of negative forum posts. We also know that sega employees have been around both PSO subreddits so airing you grievances there isn’t a bad idea. Twitter is also a good option. Here on the official forums is good too!

Here’s a letter I wrote about the major problems I see, please feel free to copy and paste it or edit out the parts you disagree with (chances are high there will be at least some!). It’s also wonderful if you feel inspired to write your own feedback instead of sending this.

Example Letter

To whom it may concern,

I’ve played thousands of hours of PSO1 GC and now PSO2 / NGS. Fundamentally I love the series and want to see it survive and thrive and in the past have spent a lot of money on it to ensure it does. However, I think the way the game is going is quite concerning and it's likely you're currently losing money on the project. You are certainly losing players. I’d like to give you some insight into why many people who used to play and spend money stopped doing so, and what changes may prompt them to play and spend again.

Personally, I’ve been not spending much money on the game since SG Support Scratch was delayed in PSO2 directly because I thought it showed disrespect to the playerbase to not release that earlier (especially after we were promised parity with JP). Recently I decided to spend some more again, but please know that I am doing this only because I think the game is doing so poorly that the franchise may be in jeopardy and that my spending does not mean that I’m happy with NGS. I’m an outlier, not the norm; you’re not going to be able to rely on charity to survive. Eventually I too will stop spending money if the game continues on its current unfortunate trajectory. In fact, the recent egregious cash grab of the Sonic collab having exclusive items such as the spin dash locked behind very high paywalls has left an incredibly bad taste in my mouth and I find it more difficult to justify financially supporting you.

So please note that I would spend even more money if I were happy with the game. I have many friends who are in the same position, some of whom have quit not only spending money on the game, but the game entirely due to how unhappy they are. They also feel unheard so they don’t bother to send feedback so hopefully you will understand that many people feel the way I do, even if they don’t feel respected enough to voice their concerns.

Here are some changes that would help the game retain players:

  1. Solicit, listen to, take into consideration, and act on player feedback. Basically, look at how FFXIV manages their community interaction and take notes (FFXIV is the #1 MMO in terms of growth right now in no small part because of this). The PSO playerbase feels like we are very disrespected and unheard and by and large the actions of Sega reinforce that feeling. Please change this. I believe listening to us and acting on our concerns is paramount to PSO’s survival.

  2. Please replace Daiki Hamazaki with Tetsuo Yoshioka or another director. Hamazaki nearly killed the game in episode 5 and NGS shows he’s unfit to lead a PSO project. In contrast, Yoshioka managed to create Episode 6 which is widely regarded as one of the best eras of PSO2. Basically, again look to FFXIV: what you should do is plan to reboot the game with a new director at the helm as they did with “A Realm Reborn”.

  3. Show more respect for our time. We need schedules back, grinding needs to show results, etc. Most adults that have disposable income don’t want to sit around waiting for a UQ or gigantix to spawn. Many of my friends have quit in no small part because of the lack of schedule. Just this small change would go some way to bringing people back. Further, for those who still play the game the unscheduled quests promote unhealthy behavior like not eating, not using the bathroom, not sleeping due to not wanting to miss out. Speaking of, we NEED to be able to pause boosters again because not being able to also promotes the same kind of behavior. There needs to be some change implemented wherein playing the game results in tangible rewards that the player works towards. A crafting system like Zig would help a lot. As it is, to many grinding feels futile and most don’t want to rely solely on RNG to maybe get a good fixa drop.

  4. NGS desperately needs challenging, rewarding, instanced content that is fun to repeat and can be played on demand. Right now most people get very bored after a few days or possibly weeks because the content is shallow, extremely easy, relatively unrewarding, and not necessarily accessible when they have free time. Give us something like Divide Quests (and something like the Zig system of creating weapons), Extreme Quests, or even traditional MMO-style raids. We need content to be released more frequently, or otherwise get a lot more content during the sporadic releases.

  5. Give base PSO2 base more support. Reinstate Mission Pass, campaigns, Limited Time Quests, etc. It seems very strange that you went to the trouble of integrating the two games and then promptly cut off much of the support for the older one, especially with NGS having very limited content. Supporting PSO2 more now before a reboot can be done would retain at least some of the players that are leaving the game in droves for other, better managed franchises.

  6. Rethink the monetization schemes. Right now, overall it feels predatory and both Free To Play players and paying players have quit over what they (imo rightly) perceive as predatory monetization. Free To Play needs a way to gain access to sell on the player shop as they had in base PSO2. Premium is frankly worthless in NGS at the current time, and due to how poorly base has been handled many don’t use it there either. The AC scratch bonuses are quite ridiculously ungenerous and need to be reworked. The recent SG scratch debacle was a case in point of going very far over the line. Give us item trading back; an MMO is hardly an MMO without the ability to trade with your friends. Implementing FUN scratch or an equivalent would be good, etc. Remember that many of us paying players care about how F2P are treated, and maintain close friendships with F2P players. If you lose F2P players, you also in the end lose paying players.

  7. Fix the NGS market inflation. Get rid of the meseta in red boxes entirely or change it to a special, non-tradeable currency that can only be used to buy gear in a new shop (so new players have the ability to buy some gear, but cheaters can’t at all take advantage of the system). Some red box abusers were already incorporating Mt. Magnus into their runs so the fix may cut down a bit on the exploitation but it has not stopped it. This is extremely harmful to the game long term and for me the #1 thing that may cause me to quit in disappointment as a “straw on the camel’s back”.

  8. Fix the combat. It’s not the worst, but it pales in comparison to base PSO2’s fluidity and complexity. The animation locks are terrible, not fun and stand in stark contrast to how dynamic base PSO2 was. Further, the combat in NGS is overly simplified and for many gets quite boring in short order. Ensure class balance. Braver was a big flop in no small part because it is very clunky to use and one can get better melee DPS out of Fighter and ranged DPS from Ranger more easily. Techter also needs a serious adjustment in terms of wand’s pp economy, vertical tracking, ungenerous counter window, and overall lackluster DPS potential. We also need at least ONE class that isn’t heavily counter based. Countering is fun, but it’s annoying that every class now relies on counters to upkeep dps. Overall the combat is too slow, please speed it up so it’s more like base PSO2.

  9. Fix the lag and disconnection issues. This has been better of late, but it’s still a problem. Disconnections are especially frequent.

  10. Reinstate the removed QoL features from base and improve QoL generally. This is more minor, but it’s sometimes small things that can be a straw on the camel’s back. It’s very frustrating to not ‘lock’ a storage when selling on the player shop; manually scrolling through the menus every time is bad, make it ‘lock’ to e.g. extended 1 once that’s selected as it did in base. Give us back guildcards. Give us back the ability to transport to a friend’s block from their entry on your friends list. Etc.

  11. Don’t let RMT bots control the game. Removing trading, symbol chat, seeing whose shop you’re buying from, etc. are all justified in part to control RMT. RMT is bad, and it’s good to try to control it but stripping these fundamental parts of the game from it is a terrible decision that makes the game feel soulless and not really like PSO. PSO has always had trading and symbol art since the Dreamcast era, removing these strips it of a large part of its identity.

  12. We need more robust, diverse options to play with and connect with others. Many players who play at a high level don’t want to play in public games, giving us the ability to lock instances might bring some players back. Giving us the ability to have larger friends lists and group chats would allow those of us who still play to more easily find each other. This change could be huge in terms of player retention. The caps on both are much too low right now. Alliances need to have more functionality in NGS similar to how they were in base.

There are more issues but these are the main ones. Please fix the game, fundamentally your playerbase loves you and it and wants it to not only survive but thrive. If you don’t listen to us the way FFXIV listened to its playerbase, you’ll die off or be relegated to obscurity. If you do, you still have the potential to become a major MMO. The choice is yours.

Best Regards, Mjolnir

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Schedules are one thing that people who manage their time around video games don't understand is horrid. There is no difference between random and scheduled for people who want to play the game when they feel like it and at least random doesn't encourage making 90% of the game outside the schedule irrelevant because you should only log in for the UQ.

NGS counters are more tame. A short counter like Braver's or Luster front ones could reach triple the DPS of any PA. Even Ignite Parrying did about double the DPS of other options while in NGS it was so Avenger only does a 50% increase. Animations locks are good and add complexity outside of general balancing worries on what should have them and what shouldn't. Complexity should be achieved by adding mechanics not removing mechanics (animation locks). At least gameplay wise NGS got rid of lifeleech, damage balancer, megiverse, resta and everything else that made PSO2 dumb cheesy in spite of any on paper complexity it had over NGS (which wasn't too complex in any case).

Also why the fuck do you people want to lock casual 32 or 8 people open world instances when everything else already has password options?

You lost me on the second sentence. I scrolled through and saw your long, lengthy and wordy post, but you decided to use a random acronym right at the start and just assumed everyone would know what it meant rather than just typing it out.

@Furious-0 Thanks for your feedback, I edited the post

I only disagree with point 8, I consider the ngs combat system is better in every way (it lacks skills to vary the rotation, but they said they would add more), you can see the animations of the skills without much flash nor glare that obstructs the view, in general more clear, fluid and understandable. I consider that point as something subjective, it will depend on each taste and that does not make it better or worse but different as well as a corridor system is different from one of larger areas:D

@Hooonter said in If you’re unhappy with the game, please send feedback to Sega!:

Schedules are one thing that people who manage their time around video games don't understand is horrid. There is no difference between random and scheduled for people who want to play the game when they feel like it and at least random doesn't encourage making 90% of the game outside the schedule irrelevant because you should only log in for the UQ.

I have seen some ppl espouse that view, and I can sorta see the rationale but why not just ignore the ones that come up on the schedule? To me it seems better if we have the option of knowing when vs. having no idea and no ability to plan for it if we choose. And yeah it def. promotes unhealthy behavior in some ppl I know who put off eating, sleeping, etc. bc a UQ pops unexpectedly so instead of having dinner or going to bed when they were planning, put off dinner and/or stay up later.

It'd be best if we could just play content when we wanted to tbh.

NGS counters are more tame. A short counter like Braver's or Luster front ones could reach triple the DPS of any PA. Even Ignite Parrying did about double the DPS of other options while in NGS it was so Avenger only does a 50% increase. Animations locks are good and add complexity outside of general balancing worries on what should have them and what shouldn't. Complexity should be achieved by adding mechanics not removing mechanics (animation locks). At least gameplay wise NGS got rid of lifeleech, damage balancer, megiverse, resta and everything else that made PSO2 dumb cheesy in spite of any on paper complexity it had over NGS (which wasn't too complex in any case).

Well we can agree to disagree on some of this stuff. Tho NGS counters ARE more tame, they're still integral to upkeeping DPS. I absolutely hate the animation locks though sigh. And yeah PSO2 had a lot of cheese in it, but you had to be pretty skilled to take full advantage of it and pass challenging ep 6 content well.

Also why the fuck do you people want to lock casual 32 or 8 people open world instances when everything else already has password options?

We want locked rooms in some part bc we've always had them. Some of my friends have literally not played in public games until NGS forced them too. I presonally LOVE playing in public sometimes but I also want the option to have locked rooms.

Forexample, 2 friends and me wanted to PSE farm on mt Magnus so we started a room on a low population block. then randos appeared and didn't listen to our reqeusts to not kill Ts until we had 4 bars. So it's pretty impossible to PSE farm rn unless you can fill a room w/ 8 ppll you know which due to how unpopular the game is is hard to do these days.

locking 32 rooms would be for getting faster Giga kills or solos.

@Chantro said in If you’re unhappy with the game, please send feedback to Sega!:

I only disagree with point 8, I consider the ngs combat system is better in every way (it lacks skills to vary the rotation, but they said they would add more), you can see the animations of the skills without much flash nor glare that obstructs the view, in general more clear, fluid and understandable. I consider that point as something subjective, it will depend on each taste and that does not make it better or worse but different as well as a corridor system is different from one of larger areas:D

This is fair and I agree: it's subjective! Many ppl feel the way you do too, and I think that's legit. 🙂

Why would anyone send feedback to sega when they clearly don't listen?

@NIC said in If you’re unhappy with the game, please send feedback to Sega!:

Why would anyone send feedback to sega when they clearly don't listen?

Because you miss 100% of the shots you don't take.

Also, they have demonstrated that they do listen in at least some cases. For example: the outcry over the cluster f that was Gigantix on release did result in that aspect of the game being retuned. Too bad it took so long bc many of my friends were so disgusted by how bad it was when it first came out they wholesale quit the game. But a few who quit and came back now thing Giga hunting is better than before.

Another example is JoycieC's post here about casino coins. He basically drew a line to Casino coins being purchased with real money, which is getting very close to being internet gambling in many countries. I think Sega freaked out bc of that feedback. At the very least they implemented a pretty generous change to getting CC shortly after (even tho we can't prove it's directly bc of Joycie's post).

Those are examples where they've listened to either a big enough outcry (Gigas) or just an insightful enough one (the CC).

One halfway one was how the JP playerbase went apoplectic about the crappy way Sega is handling SG scratch. IMO sega didn't go far enough to fix that, but they did issue compensation and a ticket. But yeah, that one does show that they sometimes will kinda listen.

Tho tbf it's def. true that they often ignore us. That's one part of why I skipped PSU tbh, I got sick of Sega ignoring the playerbase after years with PSO1 and CARD.

Hopefully they change their ways, and there ARE examples of them listening to feedback recently, but you're right that they've historically ignored us quite badly.

I am really hoping this letter reaches SEGA, all of the suggestions we, the players are providing comes from a place of good. Most of Our intentions and goals are the same and that is for this game to be successful. Thanks Mjolnir!

@Chantro said in If you’re unhappy with the game, please send feedback to Sega!:

I only disagree with point 8, I consider the ngs combat system is better in every way (it lacks skills to vary the rotation, but they said they would add more), you can see the animations of the skills without much flash nor glare that obstructs the view, in general more clear, fluid and understandable. I consider that point as something subjective, it will depend on each taste and that does not make it better or worse but different as well as a corridor system is different from one of larger areas:D

Most people that never played PSU don't know that NGS's combat is a revamped version of it. There's no Just Attack anymore but countering replaced that.

I already gave up on PSO2 but yeah this might help NGS' current situation, however slim the chances are. I'll definitely send my feedback somewhere.

Hi, bring back old PSO2. Otherwise I'm not interested in playing or spending money on your shiny dumpster fire.

I like the animation locking on weapons. I think it's an absolutely good alternative to PSO2's combat where the game essentially became mindless attacking and then cancelling attacks for bigger damage via counters at any point. Animation locks in a way make the game more interactive because you can't just react last second, you have to pay attention and act accordingly.

Aside from that though, I agree. Very nice well fleshed out post.

Sega only seems to care about what is on social media tbh