Sometimes its easy to get stuck in a negative state when you see many things wrong in a game. But one has to acknowledge good things too, and give credit where its due.
This is another good step in the right direction and I hope those with ill intentions towards the game's economy and wellbeing are swiftly banned (redboxing, RMT, etc.) And that as the economy eventually hopefully recovers, people can stop feeling like they need multiple accounts to keep up with the inflated prices.
Much like the apology they just put out. It doesn't cover those who spent 2-4k SG points on the supposed last day of the SG Scratch (if not more,) but its at least some form of communication. Its too bad people had to get really angry to the point of reporting them to the consumer bonds/unions(?) But they could have also apologized and done nothing else, or given you 10 N-Grinders(lol).
It feels like even though its slow, they're starting to listen a little more recently, for which I'm glad if so.