Let me know if there is any updates on the ticket support.
But please file a support ticket too! The more requests, the more likely and sooner it'll be that this gets looked at. It's pretty straightforward what you can select to report this one:
- Issue: General Request
- Ticket Category: Event Issues
- Subject: New Genesis CBT rewards not received
- Game version: Phantasy Star Online 2: New Genesis
- Game Platform: Windows 10 (You could also answer Steam or Epic Games Store as both are on Windows 10 too, the option is a misnomer and they should call it Microsoft Store)
- Description: (Type your description here)
That's it! Should take 5 minutes.
maybe only people that started with MS Store version got rewards. People that started with steam and/or epic and linked MS store versions to those get nothing.
I started with the Microsoft Store version on its 27 May 2020 release and got nothing.