Bug story Episode 5 loading abnormally long

my name Artemis server GB ship 1 player ID name PN7925199552 player ID 12017800 Bug story quest Episode 5 loading abnormally long. MainQuest name: The legendary savior and Substory name: My hero. it loading abnormally long I've been waiting for more than an hour.

same here, story quest doesnt load and stucks at black screen x.x