Item bought in player shops. Used ticket. Never appeared.

I bought the Luscious eyelashes in the NGS player shops. Used the ticket but upon going into the salon, they were nowhere to be found. I checked each greyed out option since they'd probably be in there but nothing. They weren't in the NGS section either. Double checked that I used the ticket, I saw in the chat log it was used. 500k N-Meseta down the drain 😞 I asked on Twitter where to report and tried on the player support but it was a never ending loop of "sign in to access" signed in and then back to that page lol. So sad. Hope no one else has this issue.

Its an accessory