I agree with many points but won't take the time to reference what I do and don't agree with.
The greatest evidence that JP isn't really willing to work with us is the maintenance window and not allowing the community team to inform us of anything tangible.
While in this "build up" phase of creating a larger player base, having the game suddenly not available to connect to during prime gaming hours is not a good model.
Not communicating timelines is also not a good practice when trying to attract more people to the game. SEGA has 100% distance themselves from the play base and put the burden on another entity while also trying their hands.
I enjoy this game, have been waiting for a long time and want it to succeed, but if you lack the ability to put yourself in a new player's shoes, you can't really comment on how well this release is going so far. (General statement to people who pretend everything is fantastic and are just grateful to be able to play)
SEGA wants the commitment of our money, but we really need to see some better commitment practices from SEGA in return.