Trying to change 2nd pass but can't. Xbox player

So it has been a while since I have played Pso2. Came back when NG launched. Been wanting to purchase stuff in Pso2 mainly weapon skins and outfits that can work in both. But can't remember the 2nd pass. Every time I try to contact support on the site it keeps redirecting me to the login screen.

So turns out if you are on Steam you can... as a friend of mine tried. But that doesn't help me on Xbox. Hopefully I can get this resolved sometime soon.

This is really frustrating... I have tried and tried to get in with my xbox account. But it keeps redirecting me before I can even get to the page where I can submit a request. Every time time I select Contact support it redirects me back to the login screen and I have to login again