He got a point actually and i think most people should watch this video talking about whale in mmo and how it work :
Pretty much this.
So thank you Whales i guess ? Thank you for destroying the games slowly but with 100% accuracy. If you give Sega money for every BS (like paying twice for the same outfit just so you can move your fingers) then Sega will focus exactly on that.
Whales need F2P people and F2P people need people that purchase some stuff. NO ONE needs Whales. Whales destroy the game sooner or later we can see that on countless games. It was the Whales who allowed DLCs to be born because they needed a stupid Horse. Whales....such arrogance. I rather have people paying 13 bucks per month than Whales destroying the whole gaming industrie.