Hey, whats up. I logged onto my account and my characters aren't there from pso2. I was going to move them to NGS, but they are nowhere to be found and support can't seem to help me recover the account. I never transfered them to other platforms or anything. I also logged on to another account to see my main character still exists and he does. I found his player-shop with the same items I had on there from last year (the last time i played on it). So now I am lost. Support can't help me. I have no clue how to get back on this account. Can anyone help?