NGS - SG Scratch Ticket Not Revealing Item

I am able to claim the daily free scratch ticket but when I purchase a single SG Scratch Ticket with SG the animation will play and SG is removed from my account, but when I click to reveal the item I had received the whole scratch ticket screen will close and I won't receive any item. This has happened to me multiple times and SG has been taken every time.

Can this be fixed? this glitch is still happening. The first time I let it slide, but now it has happened twice. I noticed it happens if I have 600 AC. If I have that much I should have 3 attempts to scratch. I get my first 2 scratches but the 3rd scratch opens, but it doesn't show what I got and then it closes, and takes my last remaining AC.