Stuck In Whisper chat (NGS, XBOX ONE)

I play using Direct Chat and a USB Keyboard on Xbox One, When I switch between chats I usually use the arrow keys(As I would on pc playing pso2 prior to ngs release)

However, when I am in a whisper chat, once i press up on the arrow to move up to the chat types, the highlight only goes up as far as the name, rendering chat switching impossible without a log out.

@xVioletNight I'm having that similar issue but I can just bypass it with the keyboard with alt and arrow keys