Player Support page not working and I need support! Mag Licences vanished!

So I purchased a mag licence loaded up storage hit retrieve and went to my character inventory to use the ticket but its not there!! thought maybe I did something stupid and discarded it so I went and purchased another and well same result! I now have purchased 2 tickets both vanished when I took them out of my storage...

UPDATE: After logging off and on again they showed up... Since NG launched the game is soo bugger... they need to split classic and NG into 2 different clients...