AC Not received. Purchased Wed 16th

Still have not received the AC i purchased. Support option on PSO2 site is not working. WTF kind of scam is this?

Hello Support team,

I have this URL when I attempt to login to your PS02 Support :

This is after I log in via my steam account on your website.

Please do something about this, I bought the rappy pack, but I still did not receive it yet either.

Thank you support team.