Phantasy Star Online 2 New Genesis - Start Dash Rappy Pack (DLC)

I purchased this dlc the moment that New Genesis went live and I still have not received it. I play the game on Steam and Xbox one without issues but for whatever reason the steam purchases I made never showed up. I read that this is normal up to 24 hours but it has been about a week since the order and I have still not received it.

I contacted steam and they confirmed that the order went through on their end.

My transaction IDs are: Transaction ID: 2852448286901827063 (Rappy) Transaction ID: 2852448286901832469 (3000AC Exchange Ticket)

Thank you for all your help.

I purchased it on the 8th. Today is the 18th and still nothing. Cannot refund. Fool me once...

4 days and no official response.

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