Items vanished

Stuff in my storage, or in inventory will vanish if i dc, lost a bunch of my pso2 3 day shop passes from fun, so i had to buy a 30 day so i could have some sort of meseta income. Another issue is my Skills reset pass vanished and i can’t seem to find a way to acquire another, i’m not too upset about losing the shop passes i’m more concerned on the skills reset pass, i was going to reset my fighter class to spec it as a sub class. Thank you for all your guys hard work and i know the issue will be resolved just thought i’d give a heads up before anyone would be rude to the devs and the heard working technical support team ❤

i lost 24 3 day shop passes to be exact a few of my weapon camos (not that important) and my skills reset pass