Can't Switch between New Genesis and Normal PSO2

Before anybody replies saying I have to reach a certain point of the story to unlock the switch between the two feature, I already got to that point when I am trying to go to Normal PSO2 it saying an error message and then kicks me to the title screen.

If you're playing on XB, which I think you are, restarting the machine will fix it.

I am on PC and the same thing keeps happening to me.

@Arnie-v2000 thx I will give that a try once I am able to get on due to another issues with the login system