I'm not going to hold anything back here, I'm going to tell it exactly how it is. This launch has been an epic failure, heck a failure of a colossal proportion because not only does NGS has a staggering array of technical issues, bugs and glitches it also has a huge lack of foresight and planning. Before fanbois try to derail or play down all these issues, I'm making it fully well known I will argue and post all proof if needed of any comparison I make here, so if you want to defend so be it, bring it - if not, add constructive and logical posts to the thread.
I wanted NGS to succeed and the core game actually does a good job, the graphics overhaul is fantastic and the core gameplay and flow of combat is great when it works as intended but unfortunately its being dragged down by a huge amount of issues that, I've said it before ~ my honest opinion is to take the server down and put NGS back in development for a few months, not doing so may kill any future this has.
The first week or two of a launch is extremely important, just like a job interview those first impressions are extremely important and NGS fails abysmally here, at best you have one days worth of playable content and at worse you have a turn based grindfest fighting the same group of mobs until you hit level 20, rinse and repeat, for purests who retort here and say..."well PSO2 at base launch had no content" Actually, at launch PSO2 base had more content, more gear, more areas, more quests, more story and added content faster. Sega, if you repeat a launch roadmap from a decade ago, It isn't going to work in 2021 and even your most ardent loyal fanbase isn't going defend you for long, brand loyalty will only go so far here.
Two things are at play here, either one of them could be true but NGS is either Sega's attempt to pump fresh blood into an ailing PSO2 to keep people playing and paying. And in a rush to get NGS out as players drop off, the game was pushed out massively too soon and that is most likely the case, because right now - NGS cannot be even remotely considered in a launch state with the amount of issues, CBT was like a month or less ago and many of the reported issues, haven't been addressed at all.
First off, Lets start with the lag problem. Yes, Sega is aware of the issue but seem to be quite nonchalant on how damaging the lag is to the overall gameplay and impression people have when first joining the server, I've played many launches in my gaming history and yes, it's common to have some launch issues but honestly...I've never seen before the amount of issues NGS has, clearly not tested enough clear across the board here. The lag alone makes the game unplayable the emergency maintenance which was supposed to make this better seems to have had the opposite effect, the lag seems to be worse - I've found myself logging off more often now due to unplayable lag sessions, so Sega - either you need to lock this issue down as soon as possible.
2) Lack of content
Secondly, a huge lack of content - fanbois, listen up - the amount of content NGS has at launch is pathetic and other games in the series started with significantly more content. For an MMo, content is paramount to success - you need to keep your players occupied and vested in playing the game, what NGS offers is next to nothing, I'll break it down in a simply summary.
Leveling 1 to 20 can be done in a day, leveling all 6 classes to 20 can be done in a one to two weeks....then what? WHAT do you do once you have maxed out your classes with literally nothing to do until Winter? Sit in Central and talk/chat? Min/Max your gear? What happens when you've done that?
Gear itself is pointless because drops don't come with any affixes, if you are SUPER lucky you might have an elusive fixa stat.... so you have really a bunch of weapons/armor sets that 90+% of them are useless, most PSO2 veterans bring over their CRAS gear and that is good enough to reach the current BP requirements and is probably going to be more than enough until the next update in Winter.
Story quests are practically non-existent, with a splattering of side quests and broken/buggy Daily quests. The basic flow of the game is essentially so narrow-minded and mindless with the vast majority of the time spent in 1 of 3 Rank 2 areas chasing PSE bursts, running around the same limited amount of mobs and just grinding out levels to 20 because that's all there is to do, whilst waiting for the urgent quest to pop just to give the player a break from a mindless circlejerk grind in Labs, Forest or Magnus....or hunting veterans for soul drops to help min/max your gear which ultimately will be rendered immediately useless in the next update anyway, but people do it anyway because there isn't anything else TO do.
July, we get an event joint web link event which sounds basically like a online survey or something that is going to add zero content to the current game, at the very earliest of any new content updates will be in August with a new class that you can level to 20 in the exact same method you're currently doing, running around in PSE bursts in labs until hitting 20 then back to waiting for the major update in Winter.
Sega, listen good ~ the VAST majority of players will NOT stick around until winter for a content update when they have already capped EVERYTHING in within the next 2 to 3 weeks, even casual players will cap way everything before even braver is released, what is your plan to keep these players in-game? What are your plans to keep players logged in? Because, I'll tell you point blank - you are facing a huge exodus from this game imminently once players realize they have nothing left to do, no goals - no quests, no min/maxing left to do. Following a launch pattern you did for PSo2 will not work for NGS, the JP servers survived because of the constant AC scratch cards and collab events to tie players over until a major content patch was released.
3) No reason to buy Premium or AC
Another big issue is there really isn't good enough reason to pay for Premium and the current scratch is very lacking, your biggest issue here is you have almost exhausted every single costume trope in the original PSO2 which can be simply brought right over to NGS, how many new costumes can you actually do for NGS when you have already a ridiculous amount already available.
Premium is just a waste right now, other than actually being able to sell items...it is pretty useless and hey, guess what - Even selling items on the market is fairly useless as well because there isn't enough items in NGS, or varied enough items to really be worth it and since you can't sell PSO2 content for N-Meseta....it serves limited purpose and people are noticing this fact, that means your consumer base is not spending money, needless to say that isn't good if the platform goes into the red....if the game becomes a major failure and starts hemorrhaging funds then you can bet management will terminate the server quickly and even potentially without any warning.
4) What needs to happen
Like others, I want NGS to succeed and it has a good engine under the hood with amazing potential but currently it's being held back in a dramatic fashion, Sega you cannot monetize NGS the same way you could PSO2, it isn't going to work and you cannot release content the same way, if you try to milk this game over the next decade by releasing small content updates once a year or less I'll tell you point blank, that isn't going to work in 2021 and I strongly urge you to reconsider your roadmap for NGS.
As the title suggest, I heavily suggest you start re-evaluting NGS as a platform....take a good long look at what will happen to this game within the next month.
Lets assume on the next maintenance they patch and fix the lag issue entirely, I honestly predict what will happen over the next month.
Hardcore players will cap everything, with nothing left to do they will go on hiatus until Braver Core players will eventually cap everything, and will also go on hiatus until Braver. Casual players will steadily cap, or get bored and move onto a different game. or logon less and less.
You need to keep the players moving forward as much as possible, once players hit brick walls then players start thinking about what next? Once that happens, that is when players decide to quit and move on to a different game, that is and always has been key to a success MoG or MMo.