Unable to toggle cloths in character creator

So I posted about this before, but it's still not fixed. I am unable to toggle clothing layers for the male body type in the character creator. effectively making me unable to play the game because I don't want to just settle for the default male body type. I am able to toggle clothing with the PSO2 male body, but not the NGS, here is a link to a quick video I took, hopefully, you can see the issue.

Video

if you notice on the new body when I press the button the model resets its animation looking like it's switching something under the hood, but visibly, nothing is changing.

Also have this issue.