"Receipt was cancelled due to an unexpected error." - Error claiming Campaign Items?

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Hey everyone, I am getting the "Receipt was cancelled due to an unexpected error." and just wondering if there are any fixes for this? Friend who started playing in NG is able to claim his.

You cannot claim NGS itsm in PSO2 blocks and you cannot claim PSO2 items in NGS blocks

@Ragnawind Ah, I may have been misled by my mate. Thank you !