Endless loop of loading

Hi, For NGS i've decided to create a new character. So i played the tutorial to the point where you need to go through a tunnel.. Then i've got a blackscreen. After ten minute i,ve decided to restart the game and now my character is "stuck" in a endless loop of loading, in the first few minute i've got the little bleu bar in the bottom right of the screen and after only the loading vortex... Any idea ?

Steam version? If so, Windows key and R, then type:

%userprofile%/Documents/SEGA/PHANTASYSTARONLINE2_NA_STEAM

One there, delete item_name_cache_na.dat and start the game again.