ERROR WHEN WANTING TO PLAY

Hello, I have an error and I am a new player, I want to play the game but I can't since I get an incompatibility error in my system and which if it meets them even the minimums, I don't know what to do, I sent the report to support and nothing happened to it. or has solusion. I even installed the game several times and I have a friend who even managed to install it on his pc which did not meet the minimum requirements

it means that your system doesn't have the requirements to run the game, pretty much is you CPU that doesn't have AVX and without it is impossible to run PSO2 and NGS.

@Jamesmor Thank you

fun fact I can play PSO2 smoothly before NGS, after that NGS is come and I can't play because my CPU do not support AVX.