Loading character from the Benchmark program to the actual game

Does anyone know how to load my character I made in the benchmark program into the actual game? The game doesn't seem to be reading the data I saved when I go to load it up following the menu. The load character menu is blank.

Windows key R and enter this:

%userprofile%\Documents\SEGA\PHANTASYSTARONLINE2_NGS_CHARACTERCREATOR_NA

Once there, copy the files with extensions like fcp, fdp, fhp, and fnp. Then go back a folder and enter the folder for the game of the version you are playing and paste the files there:

EPIC Games = PHANTASYSTARONLINE2_NA_EPICGAMES
Windows 10 = PHANTASYSTARONLINE2_NA
Steam = PHANTASYSTARONLINE2_NA_STEAM